Help center

Open My bookings → select your trip → "Manage booking" → request a change. You'll get a price quote; pay the difference or get it refunded. Free changes within 24h of booking.

Hand baggage of 8 kg is included on all fares. Checked baggage depends on your fare — Basic has none, Classic includes 23 kg, Flex includes 23 kg with free changes, Business includes 2 × 32 kg.

Online check-in opens 24 hours before departure and closes 90 minutes before. You'll get a notification when it opens.

We notify you by SMS, email and push. Pick a free alternative from your booking page, or request a full refund within 1–3 business days.

Most hotels allow free cancellation up to 24–72 hours before check-in. Look for the "Fully refundable" label on the room.